1. About Clinics Abroad
1.1. Clinics Abroad, SIA, is a company registered in Latvia with registration number 40203558470. Our office is located in Kastanu 17, Garkalne, Adazi, Latvia, LV-2164. Our platform, accessible at www.clinicsabroad.com , connects users with a curated network of clinics worldwide, facilitating access to medical services.
1.2. Clinics Abroad operates exclusively as a digital platform to assist patients in finding and connecting with clinics. We do not provide medical advice, diagnoses, or treatments. All medical services are offered solely by the clinics listed on our platform, and responsibility for these services lies entirely with the clinics.
1.3. By using Clinics Abroad, you acknowledge and agree that our role is limited to providing information and access to clinics through listings, resources, and promotional content. We do not participate in, oversee, or manage any communications, arrangements, or services between you and a clinic. While we strive to ensure the information on our platform is accurate and current, we do not guarantee the quality, suitability, or success of any services offered by clinics.

2. Definitions
2.1. “Account” means a user-created profile that provides access to specific features or functionalities of the platform.
2.2. “Clinic” means any medical or healthcare service provider listed on the platform that offers treatments or consultations to users.
2.3. “Clinics Abroad” means Clinics Abroad, SIA, a company registered in Latvia under registration number 40203558470, providing the platform to connect users with clinics.
2.4. “Content” means all materials available on the platform and in our promotions, including but not limited to clinic listings, articles, interactive catalogues, video materials, and images.
2.5. “Dispute Resolution” means the process by which disagreements between users, clinics, and Clinics Abroad are handled, including mediation, arbitration, or legal proceedings.
2.6. “GDPR” means General Data Protection Regulation (EU Regulation 2016/679), which governs the collection, processing, and storage of personal data for users within the European Union.
2.7. “Governing Law” means the legal framework under which these Terms are interpreted and enforced, which is the law of Latvia unless otherwise stated.
2.8. “Inquiries” means requests submitted by users through the platform seeking information or quotes from clinics.
2.9. “Personal Data” means any information relating to an identified or identifiable individual, collected or processed by Clinics Abroad as part of the platform’s operation.
2.10. “Platform” means the Clinics Abroad website and any associated services accessible at www.clinicsabroad.com.
2.11. “Prohibited Conduct” means activities that violate these Terms, such as submitting false inquiries, abusing the platform, or engaging in unlawful behaviour.
2.12. “Sensitive Data” means specific categories of personal data related to medical conditions, treatment inquiries, or medical documents submitted by users.
2.13. “Terms” means these Terms and Conditions, which govern the relationship between Clinics Abroad, users, and clinics.
2.14. “Third-Party Processors” means external service providers, such as Stripe or WhatsApp Business, involved in processing payments, communications, or other data on behalf of Clinics Abroad.
2.15. “User” or “Patient” means any individual accessing or using the platform to inquire about or connect with clinics listed on the platform.

3. User Responsibilities
3.1. By accessing and using Clinics Abroad, you agree to adhere to the following responsibilities, which ensure a secure, fair, and efficient platform for all users:
3.2. Accurate and Truthful Information
3.3. You must provide accurate, truthful, and up-to-date personal, medical, and contact information when creating an account, submitting inquiries, or otherwise interacting with the platform.
3.4. Any false, misleading, or incomplete information provided may result in the suspension or termination of your account and denial of access to the platform.
3.5. Clinics Abroad reserves the right to verify the information provided and may request additional documentation to confirm its accuracy.
3.6. Prohibited Conduct
3.7. Users are prohibited from engaging in the following activities:
3.7.1. Submitting false, fraudulent, or irrelevant inquiries to clinics.
3.7.2. Using the platform to send spam, offensive, defamatory, or abusive communications to clinics, platform administrators, or other users.
3.7.3. Exploiting the platform for any purpose that is unlawful, unethical, or in violation of these Terms.
3.7.4. Interfering with the operation of the platform, including attempts to hack, disable, or reverse engineer its functionality.

4. Lawful Use
4.1. The platform must only be used for lawful purposes in compliance with all applicable local, national, and international laws and regulations.
4.2. It is your responsibility to ensure that the use of our platform aligns with the laws and medical regulations of your jurisdiction.
4.3. Clinics Abroad does not permit the use of its platform for medical services that are illegal in the user’s or clinic’s country.
4.4. Medical and Personal Information
4.5. If applicable, Users must only upload medical documents or personal information that is directly relevant to their inquiry or request.
4.6. Users are prohibited from uploading materials that infringe on third-party copyrights, trademarks, or other intellectual property rights.
4.7. Platform Integrity
4.8. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
4.9. Any unauthorized access to your account must be reported to Clinics Abroad immediately.
4.10. You must not attempt to manipulate the platform, including the feedback and review system, or interfere with the fair operation of the service.

5. Failure to Comply
5.1. Failure to comply with these responsibilities may result in one or more of the following actions:
5.1.1. Immediate suspension or termination of your account without notice.
5.1.2. Refusal of access to the platform, including future services.
5.1.3. Legal action where violations involve unlawful activities or damage to Clinics Abroad or third parties.
5.2. Clinics Abroad reserves the right to enforce these responsibilities at its sole discretion to protect the integrity and safety of the platform for all users.

6. Services
6.1. Nature of the Service
6.2. Clinics Abroad provides an online platform accessible at www.clinicsabroad.com that connects Users with clinics offering affordable medical and healthcare services abroad. The platform allows users to:
6.2.1. Browse clinics and navigate to clinic websites, appointment pages, or email contacts through the platform’s dedicated links.
6.2.2. Browse clinic articles and navigate to clinic websites, appointment pages, or email contacts through the platform’s dedicated links.
6.2.3. Browse clinics through an interactive digital catalogue published on the platform, social media, and promotional materials, and navigate to clinic websites, appointment pages, or email contacts through the dedicated links.
6.2.4. Sign up to Clinics Abroad’s marketing updates, where users are notified twice a month about the latest clinics, procedures, prices, and the soonest availability of senior specialists within their opted clinic category.
6.2.5. Participate in Clinics Abroad’s quarterly promotional giveaways, where one subscriber every 3 months is randomly selected to receive a credit of 500 EUR, or its equivalent, to use at any of Clinics Abroad listed clinics.
6.3. Role of Clinics Abroad
6.4. Clinics Abroad provides a platform for users to discover, research, and connect directly with clinics through listings, resources, and promotional content. Clinics Abroad does not:
6.4.1. Provide medical advice, diagnosis, or treatment;
6.4.2. Endorse, verify, or guarantee the quality, suitability, or safety of the services provided by clinics;
6.4.3. Participate in or oversee any communications, agreements, transactions, or services between users and clinics. All such matters are the sole responsibility of the clinics;
6.4.4. Intervene in disputes between users and clinics. All communications, agreements, and services rendered beyond the platform are the sole responsibility of the clinics.

7. Availability of the Platform
7.1. Clinics Abroad strives to maintain the availability of its platform but does not guarantee uninterrupted access. Scheduled maintenance, technical issues, or factors beyond the company’s control may temporarily disrupt service. Clinics Abroad will provide advance notice for planned outages whenever feasible.
7.2. Changes to the Service
7.3. Clinics Abroad reserves the right to modify, update, or discontinue any part of the platform or its services at its sole discretion. Any significant changes will be communicated to users through the platform or email.
7.4. Limitations on Use
7.5. The platform and its services are intended for personal, non-commercial use. Users agree not to:
7.5.1. Copy, modify, or distribute any part of the platform.
7.5.2. Use the platform for unauthorized or illegal activities.
7.5.3. Attempt to disrupt the functionality of the platform.

8. Data Collection and Privacy
8.1. Clinics Abroad processes personal data, in strict compliance with the General Data Protection Regulation (GDPR) and other applicable laws. When using the platform, users are required to actively provide consent for the collection and processing of their data by completing a clear, affirmative action, such as checking a consent box or clicking a confirmation button.
8.2. Nature of Data Collected
8.3. The platform may collect the following data:
8.3.1. Personal Data: Includes name, contact information, and other identifying details required to facilitate the sign-up process for Clinics Abroad’s promotional and marketing campaigns.
8.3.2. Sensitive data never collected.
8.4. Purpose of Processing
8.5. Clinics Abroad collects limited personal data for the sole purpose of providing users with access to the platform’s features, such as subscription to marketing updates, participation in giveaways, and receiving information about clinics via publicly available links. All connections with clinics are made directly by the user, and Clinics Abroad does not collect, process, or share patient data with clinics for the purpose of facilitating inquiries or medical services.
8.6. Sharing of Data with Clinics
8.7. Clinics Abroad does not share user personal data, including contact details or medical information, with any clinic. All clinic listings, articles, and catalogs published on the platform include direct links to the clinic’s own website or communication channels, enabling users to initiate contact at their discretion. Any information shared by the user with a clinic is done directly and independently of Clinics Abroad, and Clinics Abroad has no access to, involvement in, or responsibility for such exchanges.
8.8. Consent and Withdrawal
8.9. Users may withdraw their consent at any time by contacting Clinics Abroad at dpo@clinicsabroad.com.
8.10. Upon withdrawal of consent, Clinics Abroad will cease further processing of the data, except as required by law.
8.11. User Rights
8.12. Users retain the following rights under GDPR, details of which are fully outlined in the Privacy Policy:
8.12.1. Access: Request a copy of the data held about you.
8.12.2. Rectification: Correct inaccurate or incomplete data.
8.12.3. Erasure: Request deletion of your data, subject to legal retention requirements.
8.12.4. Restriction: Limit how your data is processed.
8.12.5. Objection: Object to specific processing activities.
8.12.6. Requests to exercise these rights should be submitted to Clinics Abroad at dpo@clinicsabroad.com.

9. Communication with Clinics
9.1. Users can utilize direct contact options provided on the platform (e.g., “Contact” or “Visit Clinic”) to access the clinic’s website or contact them through their listed communication channels. In this case, all subsequent communications, arrangements, or transactions—including inquiries, scheduling, and payments—occur directly between the user and the clinic without any further involvement from Clinics Abroad.
9.2. Responsibility and Liability
9.2.1. Clinics Abroad does not:
9.2.1.1. Monitor or intervene in communications between users and clinics.
9.2.1.2. Guarantee that clinics will respond to inquiries or provide quotes within a specific timeframe.
9.2.1.3. Bear responsibility for the quality, suitability, or outcomes of any medical services arranged between users and clinics.
9.2.2. All further communication, scheduling, and services are conducted directly between the user and the selected clinic. Clinics Abroad is not liable for any disputes arising from these interactions
9.3. User Responsibilities
9.4. Users are advised to:
9.4.1. Conduct due diligence on clinics, including verifying credentials, reviews, and accreditations.
9.4.2. Ensure all terms, costs, and conditions are clearly understood and agreed upon before proceeding with any services.
9.4.3. Contact the clinics directly to address any issues or disputes that may arise.
9.5. By using Clinics Abroad, users acknowledge and agree that the platform’s role is limited to providing information and direct links to clinics, enabling users to initiate contact at their own discretion. Clinics Abroad does not collect or share user data with clinics and has no involvement in, or responsibility for, any subsequent communications, agreements, or services between users and clinics.
9.6. Responsibility of Clinics
9.7. Clinics receiving inquiries are solely responsible for:
9.7.1. Providing accurate and truthful responses to user inquiries.
9.7.2. Offering clear and detailed information about their services, pricing, and any associated terms or conditions.
9.7.3. Adhering to relevant laws and medical standards in their jurisdiction.
9.8. User Responsibilities
9.9. Users are encouraged to:
9.9.1. Ensure that any information they choose to provide to clinics—whether via direct contact or other channels—is accurate, complete, and relevant to their inquiry.
9.9.2. Communicate directly with clinics for any additional details, clarifications, or arrangements relating to their services.
9.9.3. Conduct their own due diligence, including verifying the credentials, accreditations, and reviews of clinics, before entering into any formal agreements or committing to services.
9.10. Clinics Abroad does not guarantee that clinics will respond to all inquiries, nor does it bear responsibility for the quality, suitability, or outcomes of services provided by clinics. Any disputes or issues arising from interactions with clinics must be resolved directly with the clinic.
9.11. By using the Platform, you acknowledge and accept these terms, including the limitations of Clinics Abroad’s role as an intermediary.
9.12. Medical Information Disclaimer
9.13. The content provided on the Clinics Abroad platform, including but not limited to clinic listings, articles, interactive catalogues, and informational materials, is intended for general informational purposes only. While we strive to ensure accuracy and reliability, this content is not a substitute for professional medical advice, diagnosis, or treatment. Users should always consult a qualified healthcare provider for any medical concerns or decisions regarding their health.
9.14. Clinics Abroad does not endorse or guarantee the accuracy, applicability, or completeness of the information provided on the platform. The content is provided “as is” and should not be used as the sole basis for making medical or health-related decisions. Users are advised to verify the information with appropriate healthcare professionals or reliable sources before relying on it.
9.15. By accessing and using the informational content on the platform, you acknowledge that Clinics Abroad is not responsible for any outcomes resulting from the use or misuse of this information. All medical decisions should be made in consultation with licensed healthcare providers.

10. Governing Law and Dispute Resolution
10.1. These Terms and Conditions are governed by and construed in accordance with the laws of Latvia. Users agree that any disputes arising from or related to these Terms, the use of the platform, or the services provided will be subject to the following dispute resolution process:
10.2. Amicable Resolution:
10.3. In the first instance, all parties agree to make a genuine effort to resolve disputes amicably through good-faith negotiations. Users may initiate this process by contacting Clinics Abroad at dpo@clinicsabroad.com.
10.4. Mediation and Arbitration:
10.5. If a dispute cannot be resolved amicably within 30 days, it shall be referred to mediation or arbitration under the rules of the Latvian arbitration court.
10.5.1. The mediation or arbitration proceedings shall be conducted in English.
10.5.2. The venue for arbitration shall be Riga, Latvia, unless otherwise agreed by the parties.
10.5.3. The arbitrator’s decision shall be binding and enforceable in any court of competent jurisdiction.
10.6. Jurisdiction for Cross-Border Disputes:
10.7. For cross-border disputes, users agree that the governing law remains that of Latvia. Clinics Abroad makes no representation that the platform complies with laws of jurisdictions outside of Latvia. Users accessing the platform from other regions are responsible for ensuring compliance with local laws.
10.8. Exclusions
10.9. This clause does not limit users’ rights to bring claims in their local jurisdiction where mandatory consumer protection laws apply.
10.10. Modifications to the Terms
10.11. Clinics Abroad reserves the right to amend these Terms and Conditions at its sole discretion. Any changes will be communicated to users via email or through prominent notices on the platform. Changes will become effective immediately upon posting unless otherwise specified.
10.12. Users are encouraged to review these Terms periodically to stay informed of any updates. Continued use of the platform after changes are implemented constitutes acceptance of the modified Terms. If users do not agree with the updated Terms, they must discontinue using the platform.

11. Acceptance of Terms
11.1. By accessing or using Clinics Abroad, users confirm that they have read, understood, and agreed to these Terms and Conditions, as well as any associated policies referenced herein, such as the Privacy Notice and Cookie Policy.
11.2. Acceptance of these Terms is indicated through affirmative action, such as checking a box or clicking “I agree” during the registration or inquiry process. Users who do not accept these Terms are prohibited from using the platform or its services.

12. Intellectual Property Rights
12.1. Clinics Abroad, SIA, retains all rights, title, and interest in and to the platform, including but not limited to its design, functionality, content, trademarks, logos, and proprietary software. The platform and all associated materials are protected by copyright, trademark, and other intellectual property laws. Users are granted a non-exclusive, non-transferable, and revocable license to access and use the platform solely for personal and non-commercial purposes, in accordance with these Terms and Conditions.
12.2. Users may not:
12.2.1. Copy, reproduce, distribute, modify, or create derivative works from any part of the platform without prior written consent.
12.2.2. Use the platform for purposes of competitive analysis, reverse engineering, or development of a competing product.
12.2.3. Remove, obscure, or alter any copyright, trademark, or other proprietary notices on the platform.
12.3. User-Generated Content
12.4. By submitting inquiries, reviews, or any other content to the platform, users grant Clinics Abroad a worldwide, non-exclusive, royalty-free, and perpetual license to use, reproduce, display, distribute, and adapt the content for the purposes of operating, promoting, or improving the platform. Users represent and warrant that they own or have the necessary rights to grant such a license and that the content does not infringe on the rights of third parties.
12.5. Clinics Abroad is not liable for any infringement of intellectual property rights arising from user-submitted content. If you believe that your intellectual property has been used on the platform without permission, please contact us immediately at dpo@clinicsabroad.com.
12.6. Third-Party Content
12.7. The platform may display content, trademarks, or other intellectual property owned by third parties, including clinics listed on the platform. Such content is provided solely for informational purposes and remains the property of the respective owners. Clinics Abroad does not claim ownership over such content and disclaims all liability associated with its use.
12.8. Any unauthorized use of Clinics Abroad’s intellectual property or the intellectual property of third parties may result in termination of access to the platform and may be subject to legal action.

13. Limitation of Liability
13.1. To the fullest extent permitted by applicable law, Clinics Abroad, SIA, and its officers, directors, employees, agents, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business interruption, arising out of or related to the use of the platform or services provided by clinics, even if Clinics Abroad has been advised of the possibility of such damages.
13.2. Platform Role and Liability
13.3. Clinics Abroad acts solely as an intermediary, providing a platform where users can access information about clinics and connect with them directly through links or other contact details provided. Clinics Abroad does not:
13.3.1. Provide medical advice, diagnoses, or treatment.
13.3.2. Guarantee the accuracy, suitability, or quality of services provided by clinics.
13.3.3. Monitor or validate the medical outcomes or service levels of clinics.
13.4. Users acknowledge that Clinics Abroad is not liable for any claims, losses, or damages arising from:
13.4.1. Medical procedures, treatments, or consultations conducted by clinics.
13.4.2. Errors or inaccuracies in clinic information provided on the platform.
13.4.3. Delays, non-responses, or unsatisfactory service levels from clinics.
13.5. Data Accuracy and Responsibility
13.6. While Clinics Abroad strives to ensure accurate and up-to-date information on the platform, it does not warrant or guarantee:
13.6.1. The completeness, reliability, or accuracy of clinic listings or responses.
13.6.2. That clinics will respond to inquiries within a specific timeframe or at all.
13.7. Users are solely responsible for verifying the credentials, qualifications, and reputation of clinics before engaging their services. Clinics Abroad disclaims all liability for user reliance on information provided on the platform.
13.8. User Responsibilities
13.9. Users must:
13.9.1. Conduct their own due diligence before proceeding with any medical service.
13.9.2. Understand and agree that all services, consultations, and medical treatments are undertaken at their own risk.
13.10. Clinics Abroad is not liable for any disputes, claims, or damages arising between users and clinics. Users are advised to resolve such matters directly with the respective clinic.
13.11. Service Interruptions and Technical Issues
13.12. Clinics Abroad is not liable for:
13.12.1. Temporary unavailability of the platform due to technical issues, maintenance, or unforeseen circumstances.
13.12.2. Loss of data, delayed responses, or errors resulting from user misuse, system failures, or third-party service providers.
13.13. Liability Cap
13.14. Clinics Abroad’s total liability for any claim arising out of or related to the platform, whether in contract, tort, or otherwise, shall not exceed the amount paid by the user to Clinics Abroad for services in the 12 months preceding the claim.
13.15. Exclusions
13.16. Nothing in this clause excludes or limits liability for:
13.16.1. Gross negligence or willful misconduct by Clinics Abroad.
13.16.2. Any liability that cannot be excluded under applicable law.
13.17. By using the platform, users acknowledge and agree to these limitations, understanding that Clinics Abroad’s role is limited to providing an intermediary service and does not extend to guaranteeing outcomes or managing clinic services.